Privacy Statement
Our organisation is committed to respecting the privacy of your personal information.
It is bound by a set of National Privacy Principles and Victorian Health Privacy Principles that establish the benchmark for how personal information should be handled. These principles have been embraced by Ararat Retirement Village Inc. as part of standard operating procedures.
What this means is that all personal information that enters Ararat Retirement Village Inc. is dealt with in a uniform manner and the highest regards is taken for maintaining its security at all times.
If you would like to know more about privacy at Ararat Retirement Village Inc. including your right to seek access to any of the information that may be collected about yourself on various forms, contact the Chief Executive Officer of Ararat Retirement Village Inc. - Gorrinn House Hostel on: (03) 5352 2654.
Our organisation is committed to respecting the privacy of your personal information.
It is bound by a set of National Privacy Principles and Victorian Health Privacy Principles that establish the benchmark for how personal information should be handled. These principles have been embraced by Ararat Retirement Village Inc. as part of standard operating procedures.
What this means is that all personal information that enters Ararat Retirement Village Inc. is dealt with in a uniform manner and the highest regards is taken for maintaining its security at all times.
If you would like to know more about privacy at Ararat Retirement Village Inc. including your right to seek access to any of the information that may be collected about yourself on various forms, contact the Chief Executive Officer of Ararat Retirement Village Inc. - Gorrinn House Hostel on: (03) 5352 2654.
Form 1.1.2 Privacy Policy and consent
1. Introduction
“Ararat Retirement Village Inc” trading as Gorrinn Village is committed to protecting your privacy. As part of our commitment, this Privacy Policy outlines how Gorrinn Village manages the personal information we hold about our residents and staff.
This Privacy Policy applies to all personal information collected by Gorrinn Village. In this policy, we explain how and why we collect your personal information, how we use it and what controls you have over our use of it.
Gorrinn Village is bound by the Privacy Act 1988, including the Australian Privacy Principles (“APP’s”). It is a requirement that Gorrinn Village is bound by a binding code APP 1.4(e) (how an individual may complain if the entity breaches the APP’s or any registered binding APP code and how the complaint will be handled).
Gorrinn Village encourages you to check its website regularly for any updates to this privacy policy.
2. Openness
When collecting personal information Gorrinn Village will where possible, indicate the purpose for the collection and use of the information, to whom it may be disclosed and how you can request access to the information.
3. Purpose for collecting information
Gorrinn Village only collects information that it needs in order to provide its products and services. Gorrinn Village is a community based operator of a residential aged care facility providing care and services to residents. These services include, but are not limited to the:
4. Type of information requested
Information that Gorrinn Village may request includes but is not limited to:
If you chose not to provide the information that Gorrinn Village requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.
5. Use of Personal Information
Gorrinn Village uses the personal information it collects for the purposes of providing, managing and administering its service/s. This includes but is not limited to:
5.2 You are not obligated to give us your personal information. If you would like access to any of our services on an anonymous basis we will take all reasonable steps to comply with your request, but the services available to you may be limited.Due to the nature of the services that Gorrinn Village provides, in most situations it will not be practicable for us to deal with individuals anonymously or through the use of a pseudonym. However, you may make a request and we will consider your request to deal with us anonymously or through the use of a pseudonym and we will consider your request on a case by case basis. An example of a situation where we might permit you to deal with us anonymously is where you are making an enquiry about our services or volunteering opportunities.
If the personal information you provide to Gorrinn Village is incomplete and/or inaccurate, Gorrinn Village may be unable to provide you, or someone else you know with the services you, or they, are seeking.
6. Disclosure of personal information
To be able to effectively provide our service/s, Gorrinn Village may disclose information to others in order to provide, manage and administer our services and to operate an efficient and sustainable business.
Gorrinn Village may also disclose information to third parties which may include (but are not limited to) the following:
In all other situations, the release of your personal information may only occur with your written consent or your substitute decision maker who has legal authority.
Notwithstanding the above, as a Gorrinn Village client, you have the right to withdraw your consent to release your personal information at any time. Ideally, such communication should be in writing to the Gorrinn Village CEO or Manager of Administration and Finance.
Unsolicited personal information that Gorrinn Village receives will be de-identified or destroyed unless it falls within Commonwealth or State Funding arrangements, or is required to be retained by law.
Unless authorised by law or by you, we will not disclose any Personal Information to overseas recipients. If a situation arises where we need to disclose your Personal Information to an overseas recipient, we will obtain your consent to do so.
7. Accessing or correcting your personal information
You have a right to reasonable access to any information that Gorrinn Village holds about you. To request access to your information, please contact the CEO or Manager of Administration and Finance.
There is no charge to access records, but we reserve the right to charge for providing copies of certain requested information, as permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access within a reasonable timeframe and in the manner requested by you, if it is reasonable to do so.
However, in some circumstances we may decline a request to certain information, such as where we no longer hold the information, or where denying is permitted or required by law. If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request. If you have concerns about the refusal, please see complaints section for further information.
We only keep Personal Information for as long as it is required either for our business purposes or by law.
To enable us to provide you with the best possible service it is important that the information we hold about you is accurate. We will take reasonable steps to ensure your personal information is accurate, complete and up-to-date at the time of collection, using or disclosing it.
If you believe that any information we hold about you is inaccurate, incomplete or out-of-date, you should contact us. We will respond to your request within a reasonable period and take reasonable steps to amend your records.
Generally, if requested, an individual will be provided access to any personal information held about them, unless:
When you access any Gorrinn Village website, anonymous technical information may be collected about user activities on the website. This may include information such as the type of browser used to access the website and the pages visited.
This information is used by Gorrinn Village to make decisions about maintaining and improving our websites and online services. This information remains anonymous and is not linked in any way to personal identification details.
Cookies – A “cookie” is a small text file placed on your computer by a web server when you access a website. Cookies are frequently used on websites. Cookies in themselves do not identify the individual used. Just the computer used. We use cookies to collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our website easier and more efficient for you to used. When you visit our website we may set a cookie on your machine so that when you next visit our website, it links to your personal information that is stored on our system.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. If you decide not to display cookies, then you may not be able to gain access to all the content and facilities of our website.
The cookies we send to your PC cannot read your hard drive, obtain any information from your browser or command your computer to perform any action.
9. Contacting Gorrinn Village and Complaints
If you have any questions, feedback or concerns about this policy or how your information is handled by Gorrinn Village, you can contact our facility on (03) 5352 2654 during office hours 8.30am – 4.30pm Monday to Friday AEST.
You can also contact us by fax, mail or email:
Fax: (03) 5352 3336
Mail: Gorrinn Village, 27 Albert street, ARARAT VIC 3377
Email: [email protected]
Or you may use our ‘Contact Us’ page to submit the form from our website: www.gorrinnvillage.weebly.com
Gorrinn Village will manage any concerns internally, directly with you.
If you are having trouble forming a complaint or need somebody to speak for you, then you may contact the National Aged Care Advocacy Line 1800 700 600.
If you are not happy with our response, or if you do not feel your complaint has been resolved, you are able to contact the external agency, the Aged Care Complaints Scheme on 1800 550 552.
9.1 Privacy – a concept with different meanings to different people and may include visual and / or auditory elements.
“Ararat Retirement Village Inc” trading as Gorrinn Village is committed to protecting your privacy. As part of our commitment, this Privacy Policy outlines how Gorrinn Village manages the personal information we hold about our residents and staff.
This Privacy Policy applies to all personal information collected by Gorrinn Village. In this policy, we explain how and why we collect your personal information, how we use it and what controls you have over our use of it.
Gorrinn Village is bound by the Privacy Act 1988, including the Australian Privacy Principles (“APP’s”). It is a requirement that Gorrinn Village is bound by a binding code APP 1.4(e) (how an individual may complain if the entity breaches the APP’s or any registered binding APP code and how the complaint will be handled).
Gorrinn Village encourages you to check its website regularly for any updates to this privacy policy.
2. Openness
When collecting personal information Gorrinn Village will where possible, indicate the purpose for the collection and use of the information, to whom it may be disclosed and how you can request access to the information.
3. Purpose for collecting information
Gorrinn Village only collects information that it needs in order to provide its products and services. Gorrinn Village is a community based operator of a residential aged care facility providing care and services to residents. These services include, but are not limited to the:
- Provision of care and services to residents
- Provision of respite, permanent and dementia care within our home
4. Type of information requested
Information that Gorrinn Village may request includes but is not limited to:
- Your name, gender, address, phone number
- Date of birth
- Health information
- Billing details
- Preference for particular activities and/or events
- Feedback on service
If you chose not to provide the information that Gorrinn Village requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.
5. Use of Personal Information
Gorrinn Village uses the personal information it collects for the purposes of providing, managing and administering its service/s. This includes but is not limited to:
- Communicate with you
- For administration purposes including charging, billing and collecting debts
- Contact you in relation to any matter relating to you or the products and services provided to you
- Providing you with information about other services that Gorrinn Village provides that may be of interest to you
- Providing you with information relevant to the operation of our business
- Facilitating Gorrinn Village internal business operations, including fulfilment of any legal requirements
- Analysing our services and customer needs with a view to developing new and/or improving services
- Contacting you in the case of an emergency involving someone else you know
- Contacting you to provide testimonial for Gorrinn Village
- Contacting you to follow up on a comment or complaint regarding our products or services
5.2 You are not obligated to give us your personal information. If you would like access to any of our services on an anonymous basis we will take all reasonable steps to comply with your request, but the services available to you may be limited.Due to the nature of the services that Gorrinn Village provides, in most situations it will not be practicable for us to deal with individuals anonymously or through the use of a pseudonym. However, you may make a request and we will consider your request to deal with us anonymously or through the use of a pseudonym and we will consider your request on a case by case basis. An example of a situation where we might permit you to deal with us anonymously is where you are making an enquiry about our services or volunteering opportunities.
If the personal information you provide to Gorrinn Village is incomplete and/or inaccurate, Gorrinn Village may be unable to provide you, or someone else you know with the services you, or they, are seeking.
6. Disclosure of personal information
To be able to effectively provide our service/s, Gorrinn Village may disclose information to others in order to provide, manage and administer our services and to operate an efficient and sustainable business.
Gorrinn Village may also disclose information to third parties which may include (but are not limited to) the following:
- Contractors or service providers engaged by us
- Doctors or other medical professionals and allied health workers
- Any persons acting on our behalf, including professional advisors
- Government and regulatory bodies (eg. The Department of Health)
- Where disclosure is permitted or required by law
- When another organisation helps us process transactions, store data, access data or provide services to you in order for them to perform their role.
- Where we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone’s health or safety or the public’s health or safety
- Where we reasonably suspect that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of our investigation or in reporting the matter to the relevant authorities
- Where you specifically authorise us to provide your information to a third party
- Where we provide de-identified information to a third party to meet our contractual requirements or participate in clinical or academic research (de-identified information cannot be linked directly back to an individual)
- Where a client is incapable of giving or communicating consent and personal information is required to be given to their ‘substitute decision maker’ or ‘responsible person’ for the necessary provision of appropriate care or treatment or for compassionate reasons.
In all other situations, the release of your personal information may only occur with your written consent or your substitute decision maker who has legal authority.
Notwithstanding the above, as a Gorrinn Village client, you have the right to withdraw your consent to release your personal information at any time. Ideally, such communication should be in writing to the Gorrinn Village CEO or Manager of Administration and Finance.
Unsolicited personal information that Gorrinn Village receives will be de-identified or destroyed unless it falls within Commonwealth or State Funding arrangements, or is required to be retained by law.
Unless authorised by law or by you, we will not disclose any Personal Information to overseas recipients. If a situation arises where we need to disclose your Personal Information to an overseas recipient, we will obtain your consent to do so.
7. Accessing or correcting your personal information
You have a right to reasonable access to any information that Gorrinn Village holds about you. To request access to your information, please contact the CEO or Manager of Administration and Finance.
There is no charge to access records, but we reserve the right to charge for providing copies of certain requested information, as permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access within a reasonable timeframe and in the manner requested by you, if it is reasonable to do so.
However, in some circumstances we may decline a request to certain information, such as where we no longer hold the information, or where denying is permitted or required by law. If we are unable to give you access to the information you have requested, we will give you written reasons for this decision when we respond to your request. If you have concerns about the refusal, please see complaints section for further information.
We only keep Personal Information for as long as it is required either for our business purposes or by law.
To enable us to provide you with the best possible service it is important that the information we hold about you is accurate. We will take reasonable steps to ensure your personal information is accurate, complete and up-to-date at the time of collection, using or disclosing it.
If you believe that any information we hold about you is inaccurate, incomplete or out-of-date, you should contact us. We will respond to your request within a reasonable period and take reasonable steps to amend your records.
Generally, if requested, an individual will be provided access to any personal information held about them, unless:
- It is unlawful to provide the information
- It poses a serious and imminent risk to the life or health of any individual
- It has an unreasonable impact upon the privacy of other individuals
- The request is frivolous or vexatious, or
- Access is otherwise exempt under the Australian Privacy Principles.
When you access any Gorrinn Village website, anonymous technical information may be collected about user activities on the website. This may include information such as the type of browser used to access the website and the pages visited.
This information is used by Gorrinn Village to make decisions about maintaining and improving our websites and online services. This information remains anonymous and is not linked in any way to personal identification details.
Cookies – A “cookie” is a small text file placed on your computer by a web server when you access a website. Cookies are frequently used on websites. Cookies in themselves do not identify the individual used. Just the computer used. We use cookies to collect data to help us determine which pages are most popular, peak usage times and other information that helps us make our website easier and more efficient for you to used. When you visit our website we may set a cookie on your machine so that when you next visit our website, it links to your personal information that is stored on our system.
You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. For example, you can set your browser to notify you when you receive a cookie or to reject cookies. If you decide not to display cookies, then you may not be able to gain access to all the content and facilities of our website.
The cookies we send to your PC cannot read your hard drive, obtain any information from your browser or command your computer to perform any action.
9. Contacting Gorrinn Village and Complaints
If you have any questions, feedback or concerns about this policy or how your information is handled by Gorrinn Village, you can contact our facility on (03) 5352 2654 during office hours 8.30am – 4.30pm Monday to Friday AEST.
You can also contact us by fax, mail or email:
Fax: (03) 5352 3336
Mail: Gorrinn Village, 27 Albert street, ARARAT VIC 3377
Email: [email protected]
Or you may use our ‘Contact Us’ page to submit the form from our website: www.gorrinnvillage.weebly.com
Gorrinn Village will manage any concerns internally, directly with you.
If you are having trouble forming a complaint or need somebody to speak for you, then you may contact the National Aged Care Advocacy Line 1800 700 600.
If you are not happy with our response, or if you do not feel your complaint has been resolved, you are able to contact the external agency, the Aged Care Complaints Scheme on 1800 550 552.
9.1 Privacy – a concept with different meanings to different people and may include visual and / or auditory elements.